Booking terms and conditions

Effective date: October 8, 2026 · These terms apply to bookings made on or after this date.

Please read these booking terms before you book. They form the contract between you and us. When you tick the box at checkout and pay your deposit, you confirm that you have read and accept them on behalf of everyone in your booking. If anything is unclear, ask us before you book at info@turkeyitineraries.com or on WhatsApp at +90 501 335 65 11.

1. Who you are booking with

Turkey Itineraries is operated by two companies under the same ownership, referred to together as “we” and “us”:

• Travelpedia Travel Ltd, registered in England and Wales (company no. 17299925), Unit 501 Leroy House, 434–436 Essex Road, London N1 3FY, United Kingdom. Travelpedia Travel Ltd is the seller: it accepts your booking, takes your payments and issues your receipts. Your contract is with Travelpedia Travel Ltd.
• Travelpedia DMC Turizm, a Group A travel agency licensed by the Ministry of Culture and Tourism of the Republic of Türkiye and a member of TÜRSAB (license no. 10807), İstiklal Mah. Demirciler Sok. No:19/9, Odunpazarı, Eskişehir, Türkiye. As a licensed Group A agency, Travelpedia DMC Turizm organizes and operates your package tour in Türkiye: guides, drivers, hotels, domestic flights and entrance tickets.

The person who makes the booking (“lead traveler”) must be at least 18 and is responsible for payments and for passing these terms and all trip information to everyone in the booking.

2. What we sell

We sell private tours of Türkiye. “Private” means the guide, vehicle and driver are for your group only. Each tour page describes the itinerary, what is included and what is not, the hotel standard and the price. Hotels are named “or similar”: if a listed hotel is unavailable, we book one of the same standard and location. Your guide will be one of our licensed national guides; we do not promise a specific guide by name.

3. Making a booking

• You can book online until 10 days before your start date. For later dates, please contact us.
• Your booking is confirmed, and the contract begins, when we send you a written confirmation by email after receiving your deposit. We send it within 24 hours (Türkiye time).
• Please check your confirmation carefully. Names must match passports exactly. Tell us about any mistake within 7 days.
• Custom itineraries we prepare for you are confirmed in the same way when you accept the written proposal and pay the deposit. A proposal is valid until the date shown on it.

4. Prices and currency

• All prices are in US dollars (USD), per person, and depend on the number of travelers in your group, because your guide and vehicle are private.
• Children aged 0 to 1 travel free (they share your seat or room and do not have their own airline seat). Children aged 2 to 6 pay the child price shown on each tour page and count toward group size. Travelers aged 7 and over pay the adult price.
• The price includes everything listed under “What’s included” on the tour page. Anything under “Not included”, such as international flights, travel insurance, optional activities, drinks and tips, is extra.
• Once your booking is confirmed, your price is fixed. We do not add fuel or currency surcharges.
• Guiding in English is included. Guiding in Spanish, French, German, Italian or Russian has the supplement shown on the tour page. Chinese and Japanese guides are subject to availability and confirmed before we charge you.

5. Payment

• Deposit: 30% of the total price, paid by card when you book.
• Balance: the remaining 70% is charged automatically to the card you used, 30 days before your start date. We email you a reminder 7 days before the charge. You can ask to pay the balance earlier or with a different card.
• Late bookings: if you book 30 days or less before your start date, the full price is due at booking.
• If a balance payment fails, we will contact you. If we cannot collect it within 7 days, we may cancel the booking and apply the cancellation charges in section 6.
• We accept Visa, Mastercard, American Express and Discover, and Apple Pay and Google Pay where available. Payments are processed securely by Stripe; we never see or store your full card number. The charge appears on your statement as TURKEY ITINERARIES.
• We do not charge card fees. Your bank may charge a foreign transaction fee because the payment is processed outside the United States.

6. If you cancel

You can cancel at any time by email to info@turkeyitineraries.com. The cancellation takes effect on the day we receive it, and we confirm it in writing. Refunds are calculated on the total price of the booking:

• Refunds go back to the card you paid with, in USD, within 10 business days of your cancellation. Your bank may take a few more days to show it.
• If some travelers in a group cancel, the price per person for the remaining travelers is recalculated for the new group size, and the refund rules above apply to the difference.
• Services you do not use during the tour, such as a missed meal or a visit you skip, are not refundable.
• We strongly recommend travel insurance that covers cancellation for reasons such as illness.

7. If you want to make changes

• Date changes are free if you ask 30 days or more before your original start date, subject to availability. A change of date requested 29 days or less before travel is treated as a cancellation and a new booking.
• Adding travelers or nights is possible at any time, subject to availability; the price is recalculated for the new group size.
• Name changes are free, except where an airline charges a fee for a ticketed domestic flight; we pass on that fee at cost.

8. If we change or cancel your tour

• Minor changes: we may need to make small changes, such as changing the order of visits, a flight time or a hotel of the same standard. We will tell you as soon as possible.
• Significant changes: if we have to make a significant change before departure, such as removing a destination, we will offer you the choice of accepting the change, taking an alternative tour, or cancelling with a full refund.
• Cancellation by us: if we cancel your tour for any reason other than your failure to pay, you choose between a full refund within 10 business days and a travel credit for the full amount, valid for 24 months.
• Events beyond anyone’s control: if events we could not foresee or avoid, such as natural disasters, epidemics, strikes, airport closures or official travel bans, prevent us from providing part of your tour, we will offer a suitable alternative where we can, or refund the part we could not provide. We are not responsible for extra costs you incur, such as international flight changes, which your travel insurance may cover.

9. Your responsibilities

• Passports and entry: each traveler needs a passport valid for at least 6 months beyond the end of the trip, with at least one blank page, and must meet Türkiye’s entry rules for their nationality. US citizens currently do not need a visa for stays of up to 90 days in any 180-day period; check our visa guide and official sources before you travel. We are not responsible if you are refused boarding or entry.
• Health and mobility: many sites involve walking on uneven ground, steps and heat. Please tell us before booking about any medical condition or mobility need so we can adapt the program.
• Insurance: travel insurance is not included. We strongly recommend a policy that covers medical care abroad, medical evacuation and cancellation.
• Timing and conduct: please be ready at the agreed times and follow your guide’s safety instructions and the rules of sites, mosques and churches. We may end the services of a traveler whose behavior puts others at risk, without refund.

10. Optional activities

Optional activities that you book and pay for locally, such as hot air balloon flights, are provided by independent licensed operators under their own terms. We help you choose reputable operators, but the contract for those activities is between you and the operator. Activities we sell as part of your booking are covered by these terms.

11. Our responsibility to you

• We are responsible for making sure the services in your confirmed booking are provided as described, with reasonable skill and care, by us or our suppliers.
• We are not responsible where a problem is caused by you or someone in your group, by a third party unconnected with your tour, or by events beyond our control as described in section 8.
• Where a problem with domestic flights or hotels is covered by an international convention (such as the Montreal Convention for air travel), our liability is limited in the same way as the supplier’s.
• Except for death or personal injury caused by our negligence, or anything else that cannot be limited by law, our total liability to you is limited to the price you paid for the booking.
• Nothing in these terms affects your statutory rights as a consumer.

12. Problems and complaints

If something is not right during your tour, tell your guide or message us on WhatsApp straight away so we can fix it on the spot. Most problems can be solved the same day. If you are still unhappy, email info@turkeyitineraries.com within 28 days after your tour ends. We will acknowledge your complaint within 3 business days and give a full reply within 14 days. Please contact us before opening a dispute with your card issuer, so that we have the chance to put things right.

13. Who can book

We sell to individual travelers and private groups. We cannot accept bookings or payments from persons or countries subject to UK, US, EU or UN sanctions. Bookings are subject to availability and to Türkiye’s entry rules for each traveler.

14. Privacy

We use your personal information as described in our Privacy Policy.

15. Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere, you also keep any protections the law of your home country gives you, and you may bring a claim in your local courts where that law allows.

16. Changes to these terms

We may update these terms for future bookings. The terms that apply to your booking are the ones in force on the date of your confirmation.

Contact

Email: info@turkeyitineraries.com
WhatsApp and phone: +90 501 335 65 11 (7 days a week, Türkiye time, GMT+3)
Seller: Travelpedia Travel Ltd, Unit 501 Leroy House, 434–436 Essex Road, London N1 3FY, United Kingdom, company no. 17299925
Tour operator: Travelpedia DMC Turizm, İstiklal Mah. Demirciler Sok. No:19/9, Odunpazarı, Eskişehir, Türkiye · TÜRSAB license no. 10807